How do I reach 4imprint customer service? Should you need additional help, you can email your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082. Our customer service team is available from 7:30 - 6:00 CST Monday through Friday.

How do I know you have received my order? If you are ordering online you will receive an on-screen order confirmation as well as an email confirmation.

Can I change/add/cancel my order? There is a window of time that allows for changes depending on the lead-time of the product. Please contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 so that we may address your needs.

How long does it take to process and ship my order? The lead-time for production is noted for each item on the website just below the product description and above the pricing information. Production time excludes weekends and holidays. Please allow time for your shipping method selected.

What are the UPS Ground transit times?We utilize specialized factories across the country. Please allow 3-7 transit days for UPS ground. Contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 for your specific time in transit details.

How much are shipping charges? Shipping charges are based on the package weight and destination. The charges specific to your purchase will appear during the checkout process giving you the opportunity to select ground, 3-day, 2-day or overnight shipping.

Can I ship outside of the United States? We can help facilitate shipping to most countries. Please contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 for an international freight quote.

How do I return an item? Your purchases are always backed by the 4imprint 360 degree Guarantee. We promise the product will meet your expectations and your imprint will be exactly as you approved it, or we'll rerun your order or refund your money - your choice. In the unfortunate event there is a problem or you are not satisfied with your order, please contact your dedicated RR Donnelley Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 so we may fix it for you!

I have damaged, defective, incorrect or missing items. Please report these to 4imprint as soon as possible. Contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 so we can fix it for you!

Can I get something personalized or co-branded? Absolutely! At any time we can do a special order for you of any of the thousands of products available to us with the RR Donnelley brand. A minimum quantity and additional charges may apply. Contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 to discuss your needs.

Can I order other items not shown on this store site? Not finding what you are looking for in the store? 4imprint is a full-service promotional product supplier with access to over 200,000 items which we can produce as a special order. Just contact your dedicated Customer Service Team at rrd@4imprint.com or call us toll free at 866-798-0082 to discuss your needs. We are here to help you find the perfect item. We work closely with your branding team to ensure all brand standards are met!

I have a suggestion. How can I communicate that to you? Debbie Deaver is your account manager here at 4imprint and works closely with the RR Donnelley brand management team on your program. Please email Debbie at ddeaver@4imprint.com or call 877-520-1995.